Privacy Policy

Who We Are

Pause Medical ("Pause Medical," "we," "us," or "our") is a healthcare practice providing services that may include hormone replacement therapy, medical weight loss, medication management, laboratory testing, wellness services, supplements, and related healthcare services.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit pausemedical.org (the "Site"), contact us, schedule an appointment, purchase products, or otherwise interact with Pause Medical online.

This Privacy Policy applies to information collected through the Site and related online services. It does not replace any separate patient privacy notice, Notice of Privacy Practices, consent, authorization, or other document that may apply to information collected or maintained as part of your healthcare.

What Information We Collect

Depending on how you interact with us, we may collect:

• Full name
• Email address
• Phone number
• Mailing or billing address
• Appointment and scheduling information
• Information submitted through contact or appointment forms
• Information related to products or services you purchase
• Payment and transaction information
• Communications you send to us
• Information you voluntarily provide about your health or healthcare needs
• Information necessary to provide requested services
• Website usage, device, browser, IP address, and similar technical information

Please avoid submitting sensitive medical or health information through general website forms unless the form or service is specifically intended to collect that information.

Health Information and Protected Health Information

Because Pause Medical provides healthcare services, we may receive health-related information from patients in connection with medical care, including information relating to medical history, treatment, medications, laboratory testing, and other healthcare services.

Where applicable, protected health information ("PHI") is handled in accordance with applicable federal and state privacy and security requirements, including the Health Insurance Portability and Accountability Act ("HIPAA") where applicable.

Information collected through the Site for general inquiries, marketing, scheduling, or other website purposes may not necessarily constitute PHI.

Our separate Notice of Privacy Practices, when applicable, explains how we may use and disclose PHI in connection with healthcare services.

How We Collect Information

We may collect information when you:

• Visit or use our Site
• Submit a contact or appointment request
• Schedule or request healthcare services
• Purchase products through the Site
• Contact us by phone, email, or other communication methods
• Subscribe to communications, where available
• Communicate with our staff or healthcare providers through authorized systems
• Interact with Site features, cookies, or similar technologies

We may also receive information from service providers that help us operate our website, scheduling systems, payment services, or other business functions.

How We Use Your Information

We may use personal information to:

• Respond to questions and requests
• Schedule and manage appointments
• Provide healthcare services and related support
• Communicate with you about appointments, services, orders, and account-related matters
• Process purchases and payments
• Provide products and services you request
• Coordinate services with appropriate healthcare or business providers
• Improve our website, services, and user experience
• Maintain website security and prevent fraud or misuse
• Analyze website usage and performance
• Send marketing or promotional communications where permitted and, when required, with your consent
• Comply with applicable legal, regulatory, and professional obligations
• Protect the rights, safety, and property of Pause Medical, our patients, and others

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy unless permitted or required by applicable law.

Cookies and Similar Technologies

The Site may use cookies, pixels, analytics tools, and similar technologies to help operate the Site, remember preferences, understand how visitors use the Site, improve functionality, and measure website performance.

These technologies may collect information such as your IP address, browser type, device information, pages visited, referring website, and interactions with the Site.

You can adjust your browser settings to refuse or restrict cookies. Some Site features may not function properly if certain cookies are disabled.

Where required by applicable law, we will provide appropriate notice and choices regarding certain cookies or tracking technologies.

How We Share Your Information

Pause Medical does not sell your personal information for money.

We may disclose information when reasonably necessary to operate our business, provide requested services, or comply with legal obligations. Depending on the circumstances, information may be shared with:

• Healthcare providers and professionals involved in your care
• Pharmacies or other authorized healthcare service providers
• Laboratories and diagnostic service providers
• Appointment and scheduling providers
• Payment processors and financial service providers
• Website hosting, technology, security, and support providers
• Communication and email service providers
• Professional advisors, such as attorneys, accountants, or consultants
• Government agencies, courts, regulators, or law enforcement when required or permitted by law
• Other parties when you direct or authorize us to share the information

Service providers that process information on our behalf may only use that information as necessary to provide their services or as otherwise permitted by applicable law.

We do not disclose protected health information except as permitted or required by applicable law.

Communications and Marketing

If you provide your contact information, we may use it to respond to your inquiries, provide appointment or service-related communications, and send other communications related to your relationship with Pause Medical.

Where permitted by law, we may also send promotional or marketing communications.

You may opt out of marketing emails by using the unsubscribe instructions included in the communication.

Opting out of marketing communications does not prevent us from sending necessary non-marketing communications, such as appointment confirmations, service notices, transaction information, or other communications necessary to provide requested services.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

If you believe that information submitted to us has been compromised or that you have identified a security concern involving the Site, please contact us promptly.

How Long We Retain Your Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business and healthcare records, resolve disputes, enforce agreements, and satisfy applicable legal, regulatory, accounting, or professional requirements.

Healthcare-related records may be retained for periods required by applicable law and professional requirements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live and the laws that apply to your information, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to certain personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information, where legally permitted
• Request information about how your personal information is collected or used
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent, subject to applicable limitations

Certain information may not be eligible for deletion or access when we are required or permitted by law to retain it, including certain healthcare, legal, security, or business records.

Requests involving protected health information may be subject to separate rights and procedures provided under applicable healthcare privacy laws.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

Children's Privacy

The Site is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13 through the Site without appropriate authorization. If you believe a child has provided personal information to us through the Site, please contact us so that we can take appropriate action.

Third-Party Websites and Services

The Site may contain links to or integrations with third-party websites, applications, scheduling systems, payment services, pharmacies, laboratories, social media platforms, or other services.

Third-party services operate under their own privacy policies and terms. Pause Medical is not responsible for the privacy or security practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Your continued use of the Site after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

Contact Us

If you have questions about this Privacy Policy, wish to submit a privacy request, or have concerns about how your information is handled, please contact us:



Pause Medical
101 Ricky D Britt Sr Blvd, Suite 2
Oxford, MS 38655
Phone: (833) 940-5060
Email: info@pausemedical.org
www.pause-medical.com